Client Services
- Helpdesk & Data Management
- Reporting
- Training
- Maintenance
- Research and Development
Helpdesk & Data Management
PFM have listened to feedback from our clients about the quality of Helpdesk and Data Management service in the Counting Industry. Every data file is audited on a daily basis by our specialist data team and any highlighted issues are reported to the PFM Helpdesk for investigation and communication to the client. PFM offer different service level agreements depending on the client’s individual requirements.
Reporting
On receipt of an order from our clients, a meeting will be arranged to ascertain your specific reporting requirements. Once system installation is complete we will then deliver your data via your customised PFM Advantage reporting package. PFM reporting packages can be standalone on site or delivered to you via internet, intranet or extranet service providers.
Training
Once the installation of your system is complete, PFM will ensure that your site staff are fully conversant with system and software functionality and know what is required to ensure that they maximise the benefit to your business.
Maintenance
The PFM maintenance contract ensures that your system is delivering accurate and consistent data and that in the unlikely event of an issue it is rectified with the minimum of delay and inconvenience.
Research & Development
As a genuine system manufacturer PFM are constantly looking to make improvements to the systems they offer through ongoing commitment to research and development. Our Key Account Managers are tasked to inform existing and new clients of improvements as and when they become available.